Privacy Policy
At Infusion Network, we are committed to protecting your privacy and handling personal information responsibly.
As a healthcare service, we may collect personal information, including health information, in order to provide our services, support patient care, communicate with referring doctors and practices, and operate our business effectively. We recognise the importance of privacy and are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how Infusion Network collects, holds, uses, and discloses personal information through https://infusionnetwork.com.au/ and in connection with our clinic and referral services.
1. Collection of personal information
We collect personal information that is reasonably necessary for us to provide our services and manage our operations.
Depending on the circumstances, this may include:
- name
- address
- phone number
- email address
- date of birth
- emergency contact details
- referral details
- medical and health information
- Medicare or other healthcare-related identifiers where required
- billing and payment information
- information submitted through website forms, referral forms, email, phone, or other communications
In most cases, we collect personal information directly from you, from the patient, or from the referring doctor or medical practice. We may also receive information from other healthcare providers, pathology providers, pharmacies, hospitals, or other third parties involved in the patient’s care where appropriate and permitted.
We only collect information that is relevant to the services we provide and the proper coordination of care.
2. Use of personal information
We use personal information for purposes related to our healthcare and business operations, including:
- assessing and processing referrals
- coordinating appointments and treatment
- providing infusion and related services
- communicating with patients, carers, referring doctors, specialists, and practice staff
- maintaining clinical records
- processing payments and accounts
- responding to enquiries
- managing our website and administration systems
- meeting legal, regulatory, and professional obligations
We will generally only use personal information for the primary purpose for which it was collected, or for a related purpose where permitted by law.
3. Disclosure of personal information
We may disclose personal information where reasonably necessary for healthcare delivery, business administration, or legal compliance.
Depending on the circumstances, we may disclose information to:
- referring doctors and specialists
- general practitioners
- nurses and other treating health professionals
- pharmacies
- pathology providers
- hospitals or other treatment facilities
- payment processors or billing service providers
- IT, hosting, and software service providers
- professional advisers
- government agencies, regulators, or other parties where required or authorised by law
We do not sell personal information or patient lists to third parties.
4. Sensitive information
Health information is considered sensitive information under Australian privacy law. We understand the importance of treating this information with a high level of care.
We only collect, use, and disclose sensitive information where it is reasonably necessary for the provision of our healthcare services, the coordination of treatment, or where otherwise permitted or required by law.
5. Information quality
We take reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, and relevant.
To help us do this, please let us know as soon as possible if your contact details, referral details, or other personal information change, or if you believe any information we hold is incorrect.
6. Storage and security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. The APPs require organisations covered by the Privacy Act to take reasonable steps to protect personal information and, in some circumstances, destroy or de-identify it when no longer needed.
Personal information may be stored in electronic systems, paper records, or both. We use administrative, technical, and physical safeguards appropriate to the nature of the information we hold.
These safeguards may include:
- password-protected systems
- access controls
- secure software platforms
- staff confidentiality obligations
- secure storage of paper records
- controlled access to clinical and administrative information
While we take reasonable steps to protect personal information, no method of data transmission over the internet or electronic storage is completely secure.
7. Website information and online enquiries
When you use infusionnetwork.com.au, we may collect certain website usage information such as browser type, device information, pages visited, referring website, date and time of access, and IP address.
We may use cookies or similar technologies to improve website functionality, monitor traffic, support analytics, and help us understand how visitors use the site.
Information submitted through online forms, email links, or contact forms may be stored and used to respond to enquiries, process referrals, or manage appointments.
If your website uses Google Analytics, Meta Pixel, or other third-party tracking tools, add a short extra paragraph here naming them specifically.
8. Openness and privacy policy availability
We aim to manage personal information in an open and transparent way. APP 1 requires covered organisations to have a clearly expressed and up-to-date privacy policy.
This Privacy Policy is available on our website at https://infusionnetwork.com.au/privacy-policy/.
If you would like more information about how we handle personal information, please contact us using the details below.
9. Access to personal information
You may request access to personal information we hold about you, subject to any legal exceptions.
Requests for access should be made in writing using the contact details below. We may need to verify your identity before granting access. In some circumstances, access may be refused or limited where permitted by law, and if that occurs, we will explain the reasons in writing where required.
The APPs give individuals rights to request access to personal information held about them, unless an exception applies.
10. Correction of personal information
If you believe that personal information, we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that it be corrected.
We will take reasonable steps to correct information where appropriate. The APPs also give individuals rights to request correction of personal information.
11. Government-related identifiers
We may collect government-related identifiers, such as Medicare details or other healthcare identifiers, where reasonably necessary for treatment coordination, billing, administration, or compliance.
We will not use or disclose government-related identifiers except as permitted or required by law. APP 9 specifically deals with adoption, use, and disclosure of government-related identifiers.
12. Anonymity and pseudonymity
Where lawful and practicable, you may have the option of interacting with us anonymously or by using a pseudonym.
However, for most healthcare and treatment-related services, it will usually not be practical for us to provide care or coordinate referrals without collecting identifying information. APP 2 deals with anonymity and pseudonymity.
13. Overseas disclosure
We do not generally disclose personal information overseas unless this is reasonably necessary for a service we use, authorised by law, or otherwise disclosed to you.
Some of our technology, website, email, backup, or software service providers may store or process data outside Australia. Where this occurs, we will take reasonable steps to ensure personal information is handled appropriately in accordance with applicable privacy requirements. APP 8 addresses cross-border disclosure of personal information.
14. Retention of information
We keep personal information only for as long as it is required for the purpose for which it was collected, and as required by applicable legal, regulatory, clinical, taxation, and record-keeping obligations.
When personal information is no longer required and we are permitted to do so, we will take reasonable steps to destroy or de-identify it.
15. Direct marketing
We may use contact information to respond to enquiries or provide administrative communications related to our services.
If we send any marketing communications, we will do so in accordance with applicable law and provide a way for you to opt out where required. APP 7 covers direct marketing.
16. Privacy complaints
If you have a question or complaint about how we handle personal information, please contact us first using the details below.
We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC), which is Australia’s national privacy regulator.
17. Contact us
For privacy-related enquiries, access requests, correction requests, or complaints, please contact:
Privacy Manager
Infusion Network
Website: https://infusionnetwork.com.au/
Email: [insert privacy/contact email]
Phone: [insert phone number]
Address: [insert clinic or postal address]
18. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, systems, or legal obligations. The most current version will always be published on our website.